We offer a comprehensive return policy to ensure your complete satisfaction. You have14 days from delivery to return items for any reason, and up to 2 years for faulty products. For change-of-mind returns, items must be unused, with original tags and packaging intact. We provide different remedies for faulty items including repair, replacement, or full refund - the choice is yours. Please note that return shipping costs are your responsibility for change-of-mind returns, while we cover costs for faulty items. Certain items like personalized products, opened cosmetics/hygiene items, and digital downloads cannot be returned unless faulty. To initiate a return, simply email us at support@reinamaison.com within 14 days of receiving your order, and we'll provide you with a return authorization number and instructions. For more details, please visit our Return and Refund Policy page.

Yes, we proudly ship to over 220 countries worldwide through our exclusive partnership with DHL Express. Whether you're in Europe, North America, Asia, or anywhere else, we can deliver our products to your doorstep. International delivery typically takes 3-7 business days to major markets (EU, UK, USA) and 7-21 business days to other destinations, after our 1-3 day processing time. All international orders include full tracking from our warehouse to your door, and DHL handles customs clearance on your behalf. Please note that international orders may be subject to import duties and taxes determined by your country's customs office, which are not included in our prices. You'll receive a tracking number as soon as your order ships, allowing you to monitor your package every step of the way. For specific shipping times to your country, check our Shipping Policy.

Delivery times depend on your location, but we work hard to get your order to you as quickly as possible. Once you place an order, we process and dispatch it within 1-3 business days. After dispatch via DHL Express: Turkey: 1-3 business days | Europe & UK: 3-5 business days | USA & Canada: 4-7 business days | Rest of World: 7-21 business days. So in total, you can expect to receive your order within 7-21 business days from the date you place it, depending on your location. During peak seasons like Black Friday or holidays, processing may take an additional 1-2 days. Once your order ships, you'll receive an email with your DHL tracking number so you can follow your package in real-time. If you need your order by a specific date, we recommend ordering well in advance and contacting us at support@reinamaison.com to confirm delivery estimates.

We accept a wide variety of secure payment methods to make your shopping experience convenient and safe. All payments are processed through iyzico Payments, a PCI DSS-compliant payment gateway that ensures your financial information is protected with bank-level security. We accept: Credit Cards (Visa, Mastercard, American Express), Debit Cards with Visa/Mastercard logos, and Bank Transfers for larger orders. All transactions are protected by SSL encryption and 3D Secure verification for your safety. Your payment will be processed immediately for credit/debit cards and PayPal, while bank transfers may take 1-2 business days to clear. We only charge your payment method once your order is confirmed and ready for processing. If you experience any issues with payment, our customer service team is ready to help at support@reinamaison.com.

Tracking your order is easy and transparent every step of the way! As soon as your order is dispatched (within 1-3 business days of placing it), you'll receive a shipping confirmation email containing your unique DHL Express tracking number and a direct link to the tracking page. You can track your package 24/7 by visiting www.dhl.com/track and entering your tracking number, or simply clicking the link in your email. DHL provides real-time updates including: package pickup confirmation, transit updates through various facilities, customs clearance status (for international orders), out-for-delivery notifications, and delivery confirmation with signature. You'll also receive SMS notifications if you provided your phone number. If your tracking hasn't updated for more than 5 business days, or if you have any concerns about your shipment, please contact us immediately at support@reinamaison.com with your order number, and we'll investigate with DHL on your behalf.



Still have questions? Our customer service team is here to help! Email us at support@reinamaison.com and we'll respond within 48 hours on business days (Monday-Friday, 9 AM - 5 PM Istanbul Time).