Legal Notice

Last Updated: 01.09.2025

1. Company Information

Legal Entity

Company Name: REINA MAISON TEKNOLOJI TICARET LIMITED SIRKETI
Company Type: Limited Liability Company (Limited Şirketi)
Registered Address: GÜMÜŞSUYU MAH. İNÖNÜ CAD. ANKARA PALAS NO: 59 İÇ KAPI NO: 3 BEYOĞLU/İSTANBUL, TURKEY
Tax Number: 734202367
Tax Office: Beyoğlu V.D.

Contact Information

Website: www.reinamaison.com
Email: [email protected]
Customer Service: [email protected]
Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (Istanbul Time, GMT+3)
Phone: [Phone Number]

2. Legal Representatives

Managing Director(s): Monica Mansournia
Authorized Representatives: The company is represented by its managing directors as registered in the Trade Registry.

3. Regulatory Compliance

Business Licenses and Permits

Reina Maison operates in full compliance with Turkish commercial law and holds all necessary licenses and permits for:

E-commerce operations
International trade and export
Distance selling
Consumer retail operations

Professional Memberships

We are registered with:

Istanbul Chamber of Commerce
Turkish Exporters Assembly (as applicable)
E-Commerce Platforms Association (as applicable)

4. Intellectual Property Rights

Copyright Notice

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Reina Maison or its content suppliers and is protected by Turkish and international copyright laws.

Trademarks

REINA MAISON and the REINA MAISON logo are registered trademarks of REINA MAISON TEKNOLOJI TICARET LIMITED SIRKETI. All other trademarks, service marks, trade names, and logos displayed on this website are the property of their respective owners.

Prohibited Uses

Without our express written permission, you may not:

Use our trademarks or logos
Reproduce, duplicate, copy, sell, or exploit any content from our website
Use automated systems or software to extract data from our website (web scraping)
Create derivative works based on our content
Frame or mirror any part of our website

5. Website Terms of Use

Acceptable Use

By accessing this website, you agree to use it only for lawful purposes and in accordance with these terms. You agree not to:

Violate any applicable laws or regulations
Infringe upon the rights of others
Transmit harmful, offensive, or illegal content
Attempt to gain unauthorized access to our systems
Interfere with the proper functioning of our website
Collect personal information of other users
Use the website for commercial purposes without authorization

User Accounts

When creating an account on our website, you agree to:

Provide accurate and complete information
Maintain the security of your account credentials
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use
Not create multiple accounts for fraudulent purposes

6. Legal Disclaimers

Product Information

We make every effort to display our products accurately on our website. However:

Colors may vary slightly due to monitor settings
Product dimensions and weights are approximate
We reserve the right to correct any errors in pricing or product descriptions
Product availability is subject to change without notice

Limitation of Liability

To the fullest extent permitted by law:

Reina Maison shall not be liable for any indirect, incidental, special, or consequential damages
Our total liability shall not exceed the amount paid for the product in question
We are not responsible for delays or failures due to force majeure events
We do not guarantee uninterrupted or error-free website operation

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for:

The content or accuracy of third-party websites
The privacy practices of third-party websites
Any transactions conducted on third-party websites

7. Consumer Rights and Protection

As a consumer, you have rights under:

Turkish Law: Consumer Protection Law No. 6502 and related regulations
EU Law: Consumer Rights Directive 2011/83/EU (for EU customers)
UK Law: Consumer Rights Act 2015 (for UK customers)

These rights include, but are not limited to:

14-day withdrawal period for distance contracts
2-year legal warranty for products
Right to clear information before purchase
Protection against unfair contract terms
Right to remedy for faulty products

8. Data Protection and Privacy

Data Controller

REINA MAISON TEKNOLOJI TICARET LIMITED SIRKETI is the data controller for personal data collected through this website.

Legal Basis for Processing

We process personal data in compliance with:

Turkish Personal Data Protection Law No. 6698 (KVKK)
EU General Data Protection Regulation (GDPR) – for EU customers
UK Data Protection Act 2018 – for UK customers

Data Protection Officer

For data protection inquiries, contact: [email protected]

For detailed information about how we collect, use, and protect your personal data, please refer to our Privacy Policy.

9. Payment Security

Payment Processing

All payment transactions are processed through:

Payment Gateway: iyzico Payments
Security Standards: PCI DSS compliant
Encryption: SSL/TLS encryption for all transactions

Fraud Prevention

We employ various measures to prevent fraudulent transactions, including:

3D Secure verification for card payments
Address verification systems
Transaction monitoring and risk assessment
Identity verification for high-value orders

10. Dispute Resolution

Customer Complaints

For any complaints or disputes, please first contact our customer service:

Email: [email protected]
Response time: Within 48 hours on business days

Alternative Dispute Resolution

For Turkish Consumers:

Consumer Arbitration Committees (Tüketici Hakem Heyeti)
Consumer Courts (Tüketici Mahkemesi)
Ministry of Trade Consumer Hotline: ALO 175

For EU Consumers:

Online Dispute Resolution Platform: https://ec.europa.eu/odr
National consumer protection authorities

For UK Consumers:

Citizens Advice Consumer Service
Trading Standards Service
Alternative Dispute Resolution schemes

11. Applicable Law and Jurisdiction

Governing Law

These terms and any disputes arising from your use of this website or purchase of our products shall be governed by the laws of the Republic of Turkey.

Jurisdiction

For disputes exceeding the monetary limits of Consumer Arbitration Committees:

Turkish Consumers: Istanbul Consumer Courts
International Consumers: Courts of Istanbul, Turkey, subject to applicable mandatory consumer protection laws in your country of residence

12. Electronic Commerce Compliance

This website complies with:

Turkish Law on Regulation of Electronic Commerce (Law No. 6563)
Distance Contracts Regulation
Electronic Commerce Intermediary Service Providers Regulation

13. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience. For detailed information, please refer to our Cookie Policy.

14. Age Restrictions

This website is intended for use by individuals who are at least 18 years old. By using this website, you confirm that you meet this age requirement. We do not knowingly collect personal information from individuals under 18 years of age.

15. Severability

If any provision of these legal terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These legal terms, together with our Privacy Policy, Cookie Policy, Return and Refund Policy, and Shipping Policy, constitute the entire agreement between you and Reina Maison regarding the use of our website and services.

17. Modifications to Legal Notice

We reserve the right to update or modify this legal notice at any time without prior notice. Changes will be effective immediately upon posting on this website. Your continued use of the website following any changes constitutes acceptance of the revised terms.

18. Language

This legal notice is provided in multiple languages for convenience. In case of any discrepancy, the Turkish version shall prevail for matters relating to Turkish law, while the English version shall be used for international transactions.

19. Contact for Legal Matters

For legal inquiries, notices, or service of process, please contact:

REINA MAISON TEKNOLOJI TICARET LIMITED SIRKETI
Legal Department
GÜMÜŞSUYU MAH. İNÖNÜ CAD. ANKARA PALAS NO: 59 İÇ KAPI NO: 3
BEYOĞLU/İSTANBUL, TURKEY
Email: [email protected]

20. Acknowledgment

By using this website, you acknowledge that you have read, understood, and agree to be bound by this Legal Notice and all applicable terms and conditions.

Effective Date: This Legal Notice is effective as of September 1, 2025.